Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

gmail

  • 1 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av FredMcD

kwrisue
kwrisue
more options

All of a sudden today I cannot open my gmail. All other bookmarks open fine. When I click on gmail, the tab shows it is trying to open but it doesn't. When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window." When I click close it opens FIrefox. I have rebooted my machine and tried to open Firefox again and it opens but I still cannot open my Gmail. It is my laptop and I am on Windows 8. My email is kwrisue@gmail.com. I am not having the issue with Chrome so I can get to my email that way.

All of a sudden today I cannot open my gmail. All other bookmarks open fine. When I click on gmail, the tab shows it is trying to open but it doesn't. When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window." When I click close it opens FIrefox. I have rebooted my machine and tried to open Firefox again and it opens but I still cannot open my Gmail. It is my laptop and I am on Windows 8. My email is kwrisue@gmail.com. I am not having the issue with Chrome so I can get to my email that way.

Alla svar (1)

FredMcD
FredMcD
more options

kwrisue said
When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window."

Give the browser time to finish closing before you open it again. Try a slow 5 count.


kwrisue said
All of a sudden today I cannot open my gmail

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.