Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Windows 11 and Firefox

  • 2 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av cor-el

more options

My Dell laptop automatically downloaded Windows 11 after I said "no". I use Firefox for my primary browser and went to open it but it no longer worked. The app would open, but the window area would be white. I could type something in the address bar and I can see the code for the search, but nothing appears. The refresh icon is faded. I uninstalled and reinstalled Firefox, same problem. So then I went back to Windows 10, refreshed Firefox, and still nothing. So I uninstalled and reinstalled it again. Still not working. I don't know what else to do at this point. Microsoft Edge of course still works fine (which is where I am contacting you from right now). What should I do?

My Dell laptop automatically downloaded Windows 11 after I said "no". I use Firefox for my primary browser and went to open it but it no longer worked. The app would open, but the window area would be white. I could type something in the address bar and I can see the code for the search, but nothing appears. The refresh icon is faded. I uninstalled and reinstalled Firefox, same problem. So then I went back to Windows 10, refreshed Firefox, and still nothing. So I uninstalled and reinstalled it again. Still not working. I don't know what else to do at this point. Microsoft Edge of course still works fine (which is where I am contacting you from right now). What should I do?

Alla svar (2)

more options
  1. Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  2. From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
  3. Install this file
  4. Restart the computer and run Firefox
more options

Note that the Visual C++ Redistributable version has been extended to include 2022.

  • Visual Studio 2015, 2017, 2019, and 2022