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Mozilla thunderbird for earthlink passwords troubles!

  • 8 svar
  • 1 har detta problem
  • 8 visningar
  • Senaste svar av oivie

oivie
oivie
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Hello, earthlink asked me to change my password today and now...I keep getting this message: Mozilla thunderbird for earthlink…Sending of password for user orvkat@teleport.com did not succeed. Mail server pop.earthlink.net

I did change the password in password manager and it's correct (I can login to my earth account on-line fine)! I've check incoming and outgoing servers...it's all good I didn't change a thing and was working until I changed my account password for earthlink. Also, rebooted the PC still a no go... ;-) Please help...

Best regards,

Robert Ivie

Hello, earthlink asked me to change my password today and now...I keep getting this message: Mozilla thunderbird for earthlink…Sending of password for user orvkat@teleport.com did not succeed. Mail server pop.earthlink.net I did change the password in password manager and it's correct (I can login to my earth account on-line fine)! I've check incoming and outgoing servers...it's all good I didn't change a thing and was working until I changed my account password for earthlink. Also, rebooted the PC still a no go... ;-) Please help... Best regards, Robert Ivie

Vald lösning

OK..I found the problem...my new password was too long, 13 character...the max is 12! Added new (shorter password) and all is back! Thanks for the help!

Läs svaret i sitt sammanhang 👍 0

Alla svar (8)

oivie
oivie Frågans ägare
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See Images please...

Stans
Stans
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Delete those entries and provide the new password when prompted.

oivie
oivie Frågans ägare
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Deleting the entries and providing new passwords did not solve the problem...

Still get the message below!

david
david
  • Top 10 Contributor
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Just looking at this issue. You have a different number of mailboxes and smtp setups. I suggest carefully reviewing them to see if TB is getting confused. Is each email address set up with its own account definition of incoming server and smtp server? I've seen it is easy to get them slightly off. This may not be the issue, but I do suggest reviewing that. Maybe I'm misreading it, but I don't get the impression there are multiple accounts. Just a thought to consider...

oivie
oivie Frågans ägare
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Well..tried a new email account on outlook and same thing!

oivie
oivie Frågans ägare
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I have only one earthlink account

david
david
  • Top 10 Contributor
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Okay, but your first screenshot showed what appears to be four accounts (identities).

oivie
oivie Frågans ägare
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Vald lösning

OK..I found the problem...my new password was too long, 13 character...the max is 12! Added new (shorter password) and all is back! Thanks for the help!