Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I can not receive emails

  • 3 svar
  • 0 har detta problem
  • 4 visningar
  • Senaste svar av christ1

Sissy
Sissy
more options

I can not receive emails. I am on maternity leave so I not sure when it started.

I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings.

Does anybody have an idea?

I can not receive emails. I am on maternity leave so I not sure when it started. I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings. Does anybody have an idea?

Alla svar (3)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Sissy
Sissy Frågans ägare
more options

Hi Christ1, Thank you for your reply.

I tried it but the problem did not go away.

Ändrad av Sissy

christ1
christ1
  • Top 25 Contributor
more options

What error message do you get?

See also https://support.mozilla.org/kb/cannot-receive-messages