My dna matches for ancestry does not pop up anymore since the last Firefox update - what did you do and how do I fix this
Since the last update I am unable to receive my popups for ancestry for DNA matches and others. How do I fix this?
galger@neo.rr.com
Alla svar (2)
Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.
Note that this is about Ancestry using newrelic to host some files and this server is on a disconnect blocklist used by Firefox ETP and content blocking extensions.
- /questions/1406281 Ancestry missing DNA matches
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.