Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

My password mysteriously changed

Jhawks11
Jhawks11
more options

Somehow my password to my email in Mozilla Thunderbird was changed. My computer must have picked up a virus or something in order for that to happen. Anyway how do I receive and send emails now without a password? Do I actually need to physically take my desktop to a computer shop? You can send an answer to [removed email from public forum]. Thank you.

Somehow my password to my email in Mozilla Thunderbird was changed. My computer must have picked up a virus or something in order for that to happen. Anyway how do I receive and send emails now without a password? Do I actually need to physically take my desktop to a computer shop? You can send an answer to [removed email from public forum]. Thank you.

Ändrad av James

Alla svar (1)

Googlethunderbird
Googlethunderbird
  • Top 25 Contributor
more options

Hello there jerryberry. We have read your message. We try to help you.

Hello there what email software do you use in Thunderbird? Gmail email? Can I ask what pc or laptop you use? And the operating system of it. A virus won t change your password.

You can answer me on this platform from Thunderbird.

Thunderbird will not and never change a password just like that, this is the same for the server we work with. These settings can only be changed by setting a new password and entering it again with the agreement of the new one.

Is there a anti virus on the computer? Or a vpn or firewall installation

Greetings firefoxvolunteer.

Ändrad av Googlethunderbird