Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

How do I "un-cancel" a user having pressed "cancel" when selecting a client certificate?

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av cor-el

minfrin
minfrin
more options

We have a number of websites that are accessible with a client certificate.

We have a user where with one of the websites, Firefox point blank refuses to ask for or supply the end user's client certificate. With no client certificate, they are not allowed access.

Other websites requiring the same client certificate from this user work fine.

We suspect the end user pressed cancel on the "select your client certificate" popup, but we can't be sure.

How is it possible to completely reset the remembered state of a website, so that Firefox forgets any past interactions, and will ask to choose the client certificate again from scratch?

We have a number of websites that are accessible with a client certificate. We have a user where with one of the websites, Firefox point blank refuses to ask for or supply the end user's client certificate. With no client certificate, they are not allowed access. Other websites requiring the same client certificate from this user work fine. We suspect the end user pressed cancel on the "select your client certificate" popup, but we can't be sure. How is it possible to completely reset the remembered state of a website, so that Firefox forgets any past interactions, and will ask to choose the client certificate again from scratch?

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename the cert9.db file (cert9OLD.db) and remove cert_override.txt and a possible previously used cert8.db file in the Firefox profile folder with Firefox closed to remove intermediate certificates and exceptions that Firefox has cached.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).