Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Locked out! - Can't find the Authentication FIrefox breowser asks me for after entering my password

  • 2 svar
  • 0 har detta problem
  • 7 visningar
  • Senaste svar av cor-el

poised
poised
more options

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator and Google Authenticator but neither of them bring up any codes sent from Firefox. What on earth can I do? Delete my account and then create a new account with that same email again? However, I can't do that, because I can't login! I'm presently login with another email address, which is how I am posting on this forum. Thanks for your help.

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator and Google Authenticator but neither of them bring up any codes sent from Firefox. What on earth can I do? Delete my account and then create a new account with that same email again? However, I can't do that, because I can't login! I'm presently login with another email address, which is how I am posting on this forum. Thanks for your help.
Bifogade skärmdumpar

Alla svar (2)

Terry
Terry
more options

One of these may help.

https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication https://support.mozilla.org/en-US/kb/how-reset-your-password-without-account-recovery-keys-access-data

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox doesn't send a 2FA code. You install an authenticator app on a mobile device and that app generates a TOTP code that is valid for only 30 seconds and that 6-digit code you need to enter in the login form, so the time needs to be very correct on all devices to make this work properly.