Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Thunderbird crashes on startup

  • 3 svar
  • 0 har detta problem
  • 43 visningar
  • Senaste svar av christ1

more options

Since two days Thunderbird crashes on startup. I even removed all (incl. Library Files) files from my laptop and reinstalled Thunderbird. Still the same problem.


Log: AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,leo_ende_de%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,ecosia%40search.mozilla.org:1.1 AvailablePhysicalMemory: 164257792 AvailableSwapMemory: 1072168960 BackgroundTaskMode: 0 BuildID: 20231122164546 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1701506012 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1701505211 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 84 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1701506008 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 848007168 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 672 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1701506008 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231122164546","version":"115.5.1","vendor":null,"displayVersion":"115.5.1","platformVersion":"115.5.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.6.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":2880,"screenHeight":1800,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["en-US","de"],"appLocales":["de","en-US"],"systemLocales":["de-DE"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"DE","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19693,"firstUseDate":19693},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazon@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"leo_ende_de@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ecosia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 4.51456372 Version: 115.5.1 useragent_locale: de


MacBookPro11,5 Quad-Core Intel Core i7 2,5 GHz Processors: 1 Cores: 4 Speicher: 16 GB

Since two days Thunderbird crashes on startup. I even removed all (incl. Library Files) files from my laptop and reinstalled Thunderbird. Still the same problem. ----------------- '''Log:''' AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,leo_ende_de%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,ecosia%40search.mozilla.org:1.1 AvailablePhysicalMemory: 164257792 AvailableSwapMemory: 1072168960 BackgroundTaskMode: 0 BuildID: 20231122164546 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1701506012 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1701505211 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 84 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1701506008 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 848007168 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 672 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1701506008 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20231122164546","version":"115.5.1","vendor":null,"displayVersion":"115.5.1","platformVersion":"115.5.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.6.0","locale":"de-DE"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":2880,"screenHeight":1800,"scale":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["en-US","de"],"appLocales":["de","en-US"],"systemLocales":["de-DE"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"DE","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19693,"firstUseDate":19693},"addons":{"activeAddons":{"google@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazon@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"leo_ende_de@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ecosia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 4.51456372 Version: 115.5.1 useragent_locale: de ----------------- MacBookPro11,5 Quad-Core Intel Core i7 2,5 GHz Processors: 1 Cores: 4 Speicher: 16 GB

Alla svar (3)

more options
more options

c0c42cb2-982c-46c1-9455-626e40231202 5981bcca-0e45-4ebe-b01e-a22400231202 0342a14f-01da-46fe-860e-647160231202 77fae71f-4f8e-413f-a05d-631a70231202 31afaaa7-00db-4134-97b2-591420231202 2fbbadc3-a8ba-4c0a-9b0c-40d260231202

more options

There already is a corresponding bug for Firefox. https://bugzilla.mozilla.org/show_bug.cgi?id=1866778

I'm not sure what that means for Thunderbird though. You may want to also raise a bug for Thunderbird.

Ändrad av christ1