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Can't log into Mozilla Account

  • 5 svar
  • 2 har detta problem
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  • Senaste svar av William

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When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.

When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.
Bifogade skärmdumpar

Vald lösning

It was probably just a cookie issue, but I went ahead and refreshed firefox and waited a few hours and was able to log back into the browser. Thanks all.

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Alla svar (5)

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My mistake on sync question here.

Ändrad av markwarner22

Hjälpsam?

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Interesting... I'm still logged in on other devices and can send tabs and whatnot... is that irrelevant?

Hjälpsam?

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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

Hjälpsam?

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markwarner22 said

Unfortunately when this happens there nothing more any users on here can do to help your situation. That account is "lost" and you have to make a new Firefox account.

How is a Mozilla Account that has been used to post here since 2019 now lost because the OP is having issues with Sync?

Hjälpsam?

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Vald lösning

It was probably just a cookie issue, but I went ahead and refreshed firefox and waited a few hours and was able to log back into the browser. Thanks all.

Hjälpsam?

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