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emails returned, says a different email address than it was sent to

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Since a week ago, I can receive emails from a friend's email address just fine, but not reply to those emails or even sent new emails. They all come back as undeliverable, BUT say they're undeliverable to the secondary email I have for her, even though I never sent the email to the secondary address. Even after deleting the secondary address AND deleting and re-entering the main email address for her, no luck. I can send emails from my webmail.shaw account to her without problems. I would love to have this issue fixed ASAP, as I need to email her almost daily. Thank you very much, Jane.

Since a week ago, I can receive emails from a friend's email address just fine, but not reply to those emails or even sent new emails. They all come back as undeliverable, BUT say they're undeliverable to the secondary email I have for her, even though I never sent the email to the secondary address. Even after deleting the secondary address AND deleting and re-entering the main email address for her, no luck. I can send emails from my webmail.shaw account to her without problems. I would love to have this issue fixed ASAP, as I need to email her almost daily. Thank you very much, Jane.

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In your address book, do you have a single entry but two email addresses in that single entry? Or do you have two entries for your contact that are represented identically? What is in the 'To' field of the reply email?

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