Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Cannot access hotmail from Firefox, never happened before, either from bookmark or MSN homepage. Screen flashes through usual sign on language then says "done" at bottom but I can't get in. Don't want to have to use Internet Explorer so help!

more options

Running windows 7 on Dell Latitude D810 laptop and have had no pro blems whatsoever prior to this one.

Running windows 7 on Dell Latitude D810 laptop and have had no pro blems whatsoever prior to this one.

Alla svar (1)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

2. If needed, delete the site's cookies

Tools > Options > Privacy > Cookies: "Show Cookies"

or

right-click the page, choose View Page Info > Security > "View Cookies"

Carefully remove the site's cookies individually, do NOT click remove "all" unless you really want to remove all your cookies (there is no undo for this dialog).

Does that help?