Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

our Advast was disabled with upgrade of Firefox. We want to go back.

more options

We upgraded Firefox to 5 and are now told that our Advast (antivirus) program will not work with the upgrade. They checked for upgrades to Advast and found none. We do not want to be without Advast. How can we go back to our prior version of Firefox? We tried your auto "help" and didn't get any further than your saying "click on the Firefox button". We can't find the Firefox button. Our computer knowledge is minimal. Please give us detailed help!!

We upgraded Firefox to 5 and are now told that our Advast (antivirus) program will not work with the upgrade. They checked for upgrades to Advast and found none. We do not want to be without Advast. How can we go back to our prior version of Firefox? We tried your auto "help" and didn't get any further than your saying "click on the Firefox button". We can't find the Firefox button. Our computer knowledge is minimal. Please give us detailed help!!

Alla svar (1)

more options

While we are waiting for your directions we clicked on Advast and it says that it is fully enabled and protecting us. What is going on?