Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Cannot update 5.0 to 5.0.1 when prompted. "connecting to server"doesn't change

  • 1 svar
  • 9 har detta problem
  • 8 visningar
  • Senaste svar av cor-el

more options

When prompted by automatic update box, clicking on update brings box on screen that says "connecting to update server". Indicator keeps showing that it's attempting to connect to server, but nothing happens. Been trying to do this for at least a few weeks with no result. What's going on (in layman's language)? Shall I just ignore? Actually I'm not really pleased with the last update to 5.0. Can't get rid of box for moving firefox application to toolbar (bar across bottom of screen showing various programs).

When prompted by automatic update box, clicking on update brings box on screen that says "connecting to update server". Indicator keeps showing that it's attempting to connect to server, but nothing happens. Been trying to do this for at least a few weeks with no result. What's going on (in layman's language)? Shall I just ignore? Actually I'm not really pleased with the last update to 5.0. Can't get rid of box for moving firefox application to toolbar (bar across bottom of screen showing various programs).

Alla svar (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.