Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

unable to open attachments in my aol email account, i get a run time error. I am able to open them in ie. Also unable to open up a downloaded doc in word.

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av finitarry

digger618
digger618
more options

Since updating to firefox 15. whatever and now 16.0.1, i have been unable to open up any email attachments in my aol email account. I am able to view them via internet explorer. Initially the attachment will open (i can see it) but then a message of "run time error" comes up and when I close that window, the document goes blank. Also, today I clicked on a link via an aol news story and the same thing happened. It went to my firefox downloads, I was able to see part of the document and then that window with "run time error" message in it popped up. Help!!!!

Since updating to firefox 15. whatever and now 16.0.1, i have been unable to open up any email attachments in my aol email account. I am able to view them via internet explorer. Initially the attachment will open (i can see it) but then a message of "run time error" comes up and when I close that window, the document goes blank. Also, today I clicked on a link via an aol news story and the same thing happened. It went to my firefox downloads, I was able to see part of the document and then that window with "run time error" message in it popped up. Help!!!!

Alla svar (1)

finitarry
finitarry
more options

This is a tip I got from ehow.com:

"While less common in Firefox, runtime errors can still occur on that browser. To prevent it from happening again, merely uninstall and reinstall Firefox on your computer."