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Every site I visit seems as if everything is crunched together. It is mostly legible, so I have put up with it for a while. When I try on IE evertying is fine.

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but I do not like IE and much prefer FF. I have tried the various tips about changing font size, zooming the page, etc... nothing works. Some of the words overlap other words, sometimes a link doesn't show up because the alignment of the page is off. It seems as if the whole layout of the page is just off, out of alignment. Not a computer guy so please help. I prefer not to go back to IE. Thanks, J.

but I do not like IE and much prefer FF. I have tried the various tips about changing font size, zooming the page, etc... nothing works. Some of the words overlap other words, sometimes a link doesn't show up because the alignment of the page is off. It seems as if the whole layout of the page is just off, out of alignment. Not a computer guy so please help. I prefer not to go back to IE. Thanks, J.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.