Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Where is my "down arrow" button when looking at my new emails?

  • 2 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av cor-el

more options

I believe when I upgraded to the new Firefox, I lost the "down arrow" key or button that I used to scroll down with to look at my new emails. I still have an "up arrow" button but no "down arrow"?

I believe when I upgraded to the new Firefox, I lost the "down arrow" key or button that I used to scroll down with to look at my new emails. I still have an "up arrow" button but no "down arrow"?

Alla svar (2)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.