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i everytime the new download is installed it completely locks up firefox. the only way to open is to uninstall the update. so what do i do

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gcalder
gcalder
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each time the new download was installed, it completely locked up firefox. the absolute only way in was to uninstall the download. i changed the setting to manual download. it still wants to update. not sure if this is necessary and if so how to keep it from locking up the system. i did try rebooting the system to see if that would help. it did not.

each time the new download was installed, it completely locked up firefox. the absolute only way in was to uninstall the download. i changed the setting to manual download. it still wants to update. not sure if this is necessary and if so how to keep it from locking up the system. i did try rebooting the system to see if that would help. it did not.

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user633449
user633449
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

cor-el
cor-el
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: