We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I sign up, but I can't get nothing

  • 4 svar
  • 1 har detta problem
  • 7 visningar
  • Senaste svar av cor-el

vr9798
vr9798
more options

my email is .....@gmail.com. When I try sign in I can't only take me to a blank page. Please I need help with this problem

This is a public forum and indexed by search engines. You do not have your email address in your profile so I assume it is not intended to be public and so have edited it out. You may add it to your profile and add it back in to this post if you really wish, it to be widely known and available.~J99

my email is .....@gmail.com. When I try sign in I can't only take me to a blank page. Please I need help with this problem <sub>This is a public forum and indexed by search engines. You do not have your email address in your [/user/914662 profile] so I assume it is not intended to be public and so have edited it out. You may add it to your profile and add it back in to this post if you really wish, it to be widely known and available.</sub>~J99

Ändrad av John99

Alla svar (4)

iamjayakumars
iamjayakumars
more options

Don't provide your email id in thread.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

iamjayakumars
iamjayakumars
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Jack2door
Jack2door
more options
  • Removed by creator* - I didn't realise that we were discussing Firefox for mobile. Apologies.

Ändrad av Jack2door

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please note that the OP is using a mobile (Android) Firefox version, so solutions for desktop won't help.