We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Recently a problem has come up, wherein updates are flagged up but I am no longer able to download them, what has changed that is causing this?

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av philipp

andreweverett
andreweverett
more options

I am running Firefox 21.) of an apple Mac OS 10.6.8

I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

I am running Firefox 21.) of an apple Mac OS 10.6.8 I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

Alla svar (1)

philipp
philipp
  • Moderator
more options

hello, i'm not sure what may be at the root of the problem, but for the moment please download the full installer from https://www.mozilla.org/firefox/all/ and install it on top of your current version to get up-to-date (this won't affect your bookmarks, passwords and personal settings).