Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

cannot view my email in mozilla but can in ie

  • 2 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av cor-el

razorj95
razorj95
more options

when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

Alla svar (2)

satheesh840
satheesh840
more options

Check whether u goven permission for java plug in to load.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.