Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

How do I configure Firefox to work with my antivirus software?

JoRhos
JoRhos
more options

Norton Internet Security installed. Norton appears automatically within IE and has a vault that protects log-in details. I don't see this in Firefox.

Norton Internet Security installed. Norton appears automatically within IE and has a vault that protects log-in details. I don't see this in Firefox.

Vald lösning

Can you check whether your Norton browser add-ons are enabled on the Add-ons page? Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

The disabled extensions cluster toward the bottom on a gray background. If they are down there, try to enable them.

If they won't enable, try using Norton LiveUpdate a few times to make sure you have the latest versions. You probably need to close Firefox and start it up again after the LiveUpdate in order for Firefox to detect the new files.

Any luck?

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Vald lösning

Can you check whether your Norton browser add-ons are enabled on the Add-ons page? Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.

The disabled extensions cluster toward the bottom on a gray background. If they are down there, try to enable them.

If they won't enable, try using Norton LiveUpdate a few times to make sure you have the latest versions. You probably need to close Firefox and start it up again after the LiveUpdate in order for Firefox to detect the new files.

Any luck?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I forgot to mention: if the Norton extensions are enabled, but nothing appears on your toolbars, then try this:

  • If Norton has its own toolbar, right-click a blank area of the tab bar (or right-click the new tab "+" button) to turn the toolbar on/off.
  • If Norton has buttons but not a toolbar, use the Customize feature to move those buttons to a good location (they may be on a hidden bar or may be in the dialog with other unused buttons). See: Customize Firefox controls, buttons and toolbars.