Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I keep being prompted to download Firfox version 28.0 but when I click on the Download button the laptop just hangs saying "trying to connect"

chrisbirks
chrisbirks
more options

Every time Firefox starts I am prompted to downlaod version 28.0 When I click to download I get a screen saying trying to connect to Firefox but nothing else happens even if I leave it for a long period of time. I have a Mac Book Pro running on the latest version of iOS

Every time Firefox starts I am prompted to downlaod version 28.0 When I click to download I get a screen saying trying to connect to Firefox but nothing else happens even if I leave it for a long period of time. I have a Mac Book Pro running on the latest version of iOS

Vald lösning

Then uninstall your current Firefox version, without Removing user data and settings, as explained here:
Uninstall Firefox from your Mac computer

Then install Firefox 28, which will use your existing settings and user data:
How to download and install Firefox on Mac

You can download Firefox 28.0 from here:
http://www.mozilla.com/en-US/firefox/all.html
or here:
http://www.mozilla.org/en-US/firefox/new/

Please note: Firefox 29 is scheduled for release next Tuesday, April 29th.

Läs svaret i sitt sammanhang 👍 3

Alla svar (1)

the-edmeister
the-edmeister
  • Moderator
more options

Vald lösning

Then uninstall your current Firefox version, without Removing user data and settings, as explained here:
Uninstall Firefox from your Mac computer

Then install Firefox 28, which will use your existing settings and user data:
How to download and install Firefox on Mac

You can download Firefox 28.0 from here:
http://www.mozilla.com/en-US/firefox/all.html
or here:
http://www.mozilla.org/en-US/firefox/new/

Please note: Firefox 29 is scheduled for release next Tuesday, April 29th.