We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

How do I get sync process to send e-mail to confirm account?

  • 6 svar
  • 4 har detta problem
  • 9 visningar
  • Senaste svar av Maxrx

more options

Sync program does not accept password and when I try to reset the link sent in the e-mail is no good

Sync program does not accept password and when I try to reset the link sent in the e-mail is no good

Vald lösning

I just tried with my account and I received the reset email just fine within a couple of seconds. It shows a huge blue button with "Reset password". Do you see that? If not, can you please post a screenshot showing the email you got?

Läs svaret i sitt sammanhang 👍 1

Alla svar (6)

more options

Can you try copying and pasting the link into Firefox?

What is the error message you see in Firefox?

more options

I now get the e-mail welcoming me. I can not copy a non-existing link. The e-mail lists a link that says "Reply Here" or something to that effect. But there is no link attached to the phrase. If I run the cursor over it all that shows as a link is http// So I never get the opportunity to confirm my account and make necessary changes as to how I want the sync to go. Any suggestions.

more options

Sorry, are we talking about the welcome email or the password reset email because you mentioned both?

more options

Sorry, both I guess, but I believe the password reset is the one at the moment, maybe if I can reset password than I can get the rest done.

more options

Vald lösning

I just tried with my account and I received the reset email just fine within a couple of seconds. It shows a huge blue button with "Reset password". Do you see that? If not, can you please post a screenshot showing the email you got?

more options

Thank you, the link that was not there yesterday is there today, why I don't know but everything appears to be working correctly and I was able to log into Firefox and work the sync programs. My thanks for your help

Max