Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

My password does not work and I do not get the password reset email.

  • 3 svar
  • 20 har detta problem
  • 1 visning
  • Senaste svar av FredMcD

susuknitter
susuknitter
more options

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

Vald lösning

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

FredMcD
FredMcD
more options

Vald lösning

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

susuknitter
susuknitter Frågans ägare
more options

This is on Firefox sync. I tried again, and still don't get the password reset email.

FredMcD
FredMcD
more options

Check the email you entered. A good idea would be to remove everything and start over.