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I am unable to use firefox due to all the pop-ups or ads that I have to skip to use on my mac -it only happens on firefox not on safari

  • 3 svar
  • 1 har detta problem
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  • Senaste svar av cor-el

Robluvthebeach
Robluvthebeach
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Anytime I use firefox---i get pop-ups that are weird and not usable. Also, if I get a new tab, an ad covers the page until I click on skip this ad in "X" amount of seconds. It is only happening in firefox and not safari. I cannot even use firefox.

Anytime I use firefox---i get pop-ups that are weird and not usable. Also, if I get a new tab, an ad covers the page until I click on skip this ad in "X" amount of seconds. It is only happening in firefox and not safari. I cannot even use firefox.

Alla svar (3)

philipp
philipp
  • Moderator
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hello, please try to reset firefox and see if this can address the issue...

Troubleshoot Firefox issues caused by malware

FredMcD
FredMcD
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Go to the Mozilla Add-ons Web Page (There’s a lot of good stuff here) and find a good add / pop-up blocker.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":