Thunderbird 24.5.0 will not connect to pop.verizon.net
Haven't changed any settings, which are all correct. Folders are of low count, everything else archived and compacted. Tbird will not connect to the pop.verizon.net server. The server is up on the verizon.net website. I can send emails through Tbird on the outgoing server smtp.verizon.net, but Tbird is hanging on "Connecting to pop.verizon.net" and won't connect. This is on three different computers, two different email accounts, and started last evening out of the blue. What's up with this?
Chosen solution
There is no doubt about the veracity of your first sentence. Many wasted minutes this morning waiting to talk with someone at Verizon, who eventually told me that there was nothing wrong on their end, and that the only thing she could do was to walk through the settings with me (something I had done five times myself, had not changed in days, and had updated every time I was informed of the need to do the updates including changing the ports to 995 and 465.) After walking through the settings, which of course were not a problem, she wanted to know if there was anything else she could help me with. I refrained from asking her to refund those hours I've wasted dealing with this issue. Toad-Hall, in his answers above, pointed out that contrary to what she told me, there is a problem on the pop.verizon.net server.
This post from somebody else this morning on a Verizon forum:
Re: Any recent changes to Verizon POP/SMTP?
Options
05-21-2014 08:33 AM
I'm on live chat now with someone and it's NOT the settings have changed. There's an outage and a ticket number
MAH5003654 is the ticket number. ___________________________________________________
As of 2:06 pm Eastern time, there is no fix for whatever ails that server.
Read this answer in context 👍 1All Replies (9)
As this is occurring on various machines and email accounts, I would guess that this is a Verizon Pop server issue. Maybe temporarilly down or experiencing heavy traffic.
many minutes on the phone with Verizon was of no help -- they said that there is nothing different or wrong on their end. The server is up when accessing it through the https://mail.verizon.com/webmail, and the emails will download to an iPhone, but three PCs running Win 7 64 bit on two separate accounts are all hanging as above. Everything is updated, nothing has changed in days, antimalware disabled, Tbird safe mode tried, nothing fixes this issue.
Must be something going on with the pop server.
see all these comments:
Just to make sure - what settings you are currently using?
In Thunderbird
- Help > Troubleshooting Information
- click on 'copy text to clipboard'
- paste info into this question
- remove/edit all info on fonts and printers.
Here's the troubleshooting info:
Application Basics
Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.display.background_color: #CCCCCC
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 24.5.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Times New Roman
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 18
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1319895177
mailnews.database.global.datastore.id: af12a34a-0fa2-4cd9-b8b0-21d8d4590c7
mailnews.database.global.indexer.enabled: false
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1400428857
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
print.printer_Fax.print_bgcolor: false
print.printer_Fax.print_bgimages: false
print.printer_Fax.print_evenpages: true
print.printer_Fax.print_footercenter:
print.printer_Fax.print_footerleft: &PT
print.printer_Fax.print_footerright: &D
print.printer_Fax.print_headercenter:
print.printer_Fax.print_headerleft: &T
print.printer_Fax.print_headerright: &U
print.printer_Fax.print_in_color: true
print.printer_Fax.print_margin_bottom: 0.5
print.printer_Fax.print_margin_left: 0.5
print.printer_Fax.print_margin_right: 0.5
print.printer_Fax.print_margin_top: 0.5
print.printer_Fax.print_oddpages: true
print.printer_Fax.print_orientation: 0
print.printer_Fax.print_reversed: false
print.printer_Fax.print_scaling: 1.00
print.printer_Fax.print_shrink_to_fit: true
Graphics
Adapter Description: NVIDIA GeForce GTX 550 Ti
Vendor ID: 0x10de
Device ID: 0x1244
Adapter RAM: 2048
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.3523
Driver Date: 3-4-2014
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
All looks correct. No spelling errors. Ports are correct. SSL is selected for both incoming and outgoing.
Try increasing the number of minutes between each check for new mail.
Tools > Account Settings > Server settings for the mail account.
'check for new messages every eg: 15 minutes'
click on ok to save changes.
I notice that the verizon forum link shows 255 views just to that question today.
there are also several versions of the same type of question.
So clearly, many people are experiencing the same problem. hopefuly they will get it sorted soon.
Modified by Toad-Hall
Thank you for your help. I hope they sort it out too.
Verizon is staffed by morons.
Access your router/modem if Verizon supplied it.
Mine has a FIREWALL and I needed to change the script to PASS port 995 and 465.
NONE of their tech support reps mentioned this. Neither did the MONTHLY email telling me to change to the new servers. IDIOTS...
Suluhisho teule
There is no doubt about the veracity of your first sentence. Many wasted minutes this morning waiting to talk with someone at Verizon, who eventually told me that there was nothing wrong on their end, and that the only thing she could do was to walk through the settings with me (something I had done five times myself, had not changed in days, and had updated every time I was informed of the need to do the updates including changing the ports to 995 and 465.) After walking through the settings, which of course were not a problem, she wanted to know if there was anything else she could help me with. I refrained from asking her to refund those hours I've wasted dealing with this issue. Toad-Hall, in his answers above, pointed out that contrary to what she told me, there is a problem on the pop.verizon.net server.
This post from somebody else this morning on a Verizon forum:
Re: Any recent changes to Verizon POP/SMTP?
Options
05-21-2014 08:33 AM
I'm on live chat now with someone and it's NOT the settings have changed. There's an outage and a ticket number
MAH5003654 is the ticket number. ___________________________________________________
As of 2:06 pm Eastern time, there is no fix for whatever ails that server.