Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant get rid of bing search on some websites.

more options

I have tried: Reset firefox Look and see if I have downloaded something. (Nothing) Removed bing as a search thingy. I just dont have anything with bing. I cant even see it on my computer.

But here is a screenshot of how it looks like: http://i62.tinypic.com/3es85.jpg

The bing bar up there. How do I remove it please help

I have tried: Reset firefox Look and see if I have downloaded something. (Nothing) Removed bing as a search thingy. I just dont have anything with bing. I cant even see it on my computer. But here is a screenshot of how it looks like: http://i62.tinypic.com/3es85.jpg The bing bar up there. How do I remove it please help

All Replies (6)

more options

Although your extensions do not look suspicious to me, we still should check... Could you test the affected site(s) in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?


Also, could you check that your Firefox requests are not running through an unknown proxy? You can open your Firefox connection settings here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting is "Use system proxy settings" but you also can try "No proxy"

more options

That looks like a toolbar.

You can check for recently installed suspicious or unknown extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you do not keep changes after a restart or otherwise have problems with preferences, see:

more options

Hey I see that I might have som form of virus but I scanned and I checked for the program nothings there. I have some green double lines under random words on firefox. What do I do :(

more options

You can check in "Windows Control Panel > Programs" for recently installed programs to see if anything from Conduit or any other suspicious software like Search Protect shows up.

  • Control Panel > Programs > Programs and Features > Uninstall or change a program
  • Click the Installed column to sort by this heading

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

still nothing works :/ should I just reinstall firefox?

more options

Usually if there is an issue in your regular settings folder the Reset will bypass it.

In case something is lurking in Firefox's program folder, you could try a different method of reinstalling:

(1) If needed, download a fresh installer for Firefox 30 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Are there any fewer ads or Bing bars?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • C:\Program Files (x86)\OldFirefox\Plugins
  • C:\Program Files (x86)\OldFirefox\browser\plugins

Modified by jscher2000 - Support Volunteer