Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just got a new computer with Win 8.1 and everytime I open firefox I get dozens of popup windows.

  • 5 majibu
  • 2 wana tatizo hili
  • 4 views
  • Last reply by babrown

babrown
babrown
more options

I turned this popup option off in the options. Why is this happening? They are all over the screen, some little popup windows and other are full size Firefox. It's driving me nuts. It doesn't happen when I use Chrome. But I don't like Chrome. I'm on Firefox 31.0

I turned this popup option off in the options. Why is this happening? They are all over the screen, some little popup windows and other are full size Firefox. It's driving me nuts. It doesn't happen when I use Chrome. But I don't like Chrome. I'm on Firefox 31.0

Chosen solution

Hi babrown, if you're not sure your Firefox is a clean version, you can replace your program files without disturbing your settings using this Clean Reinstall procedure:

(1) Download a fresh installer for Firefox 31 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder (64-bit Windows folder names) 

C:\Program Files (x86)\Mozilla Firefox

to 

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Hopefully then you can rest easier.

Note: Some recently installed plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • C:\Program Files (x86)\OldFirefox\Plugins
  • C:\Program Files (x86)\OldFirefox\browser\plugins
Read this answer in context 👍 1

All Replies (5)

user669794
user669794
more options

Hello,

Try Pop-up blocker settings, exceptions and troubleshooting.

Report us back if this work.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I suspect a bad add-on. Since add-ons often are installed externally to Firefox, I suggest starting here:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Then, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Finally, you can "mop up" remaining issues with the scanning/cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware.

Does that clear it up?

babrown
babrown Mwenye swali
more options

THANK YOU so much. I think that cleared it up. Found all kinds of junk to uninstall. Hope it stays that way. I thought I downloaded Firefox from Mozilla, but maybe not. Do you think I should uninstall it and go to Mozilla?

I'm really not impressed with Win 8.1. Hope 9 is better.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Suluhisho teule

Hi babrown, if you're not sure your Firefox is a clean version, you can replace your program files without disturbing your settings using this Clean Reinstall procedure:

(1) Download a fresh installer for Firefox 31 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder (64-bit Windows folder names) 

C:\Program Files (x86)\Mozilla Firefox

to 

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Hopefully then you can rest easier.

Note: Some recently installed plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • C:\Program Files (x86)\OldFirefox\Plugins
  • C:\Program Files (x86)\OldFirefox\browser\plugins
babrown
babrown Mwenye swali
more options

Thanks again for your help.