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Thunderbird now starts by asking if I want to setup an account

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  • Last reply by Matt

boland1776
boland1776
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I've had Thunderbird working for years on my PC. This morning, after a reboot, I started Thunderbird and it began by asking if I want to create a new account (like this was a fresh install). I still see my profile directory under %APPDATA%\Thunderbird\Profiles. I have since started TB using my existing email account info, but now all my old mail, other accounts and settings are not being displayed.. What is the deal!

I've had Thunderbird working for years on my PC. This morning, after a reboot, I started Thunderbird and it began by asking if I want to create a new account (like this was a fresh install). I still see my profile directory under %APPDATA%\Thunderbird\Profiles. I have since started TB using my existing email account info, but now all my old mail, other accounts and settings are not being displayed.. What is the deal!

All Replies (3)

user01229325
user01229325
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See if this helps.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

boland1776
boland1776 Mwenye swali
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I fixed the issue by restoring my profile from a backup from a week or so ago. Not sure what the actual problem is and I guess I don't care (as long as this was a one time thing).

Matt
Matt
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  • Top 10 Contributor
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the issue is the file profiles.ini in the folder %appdata%\Thunderbird contains the wrong path or is corrupted in some way. The lunked information offers a way using the profile manager to reset this information. A restore from backup is like killing a mosquito with a bazooka. It does however work.