Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I respond to certain messages, I get an error message "unknown host" or "unknown user." Why is this?

  • 1 jibu
  • 1 ana tatizo hili
  • 5 views
  • Last reply by Matt

more options

Since the latest upgrade to 31.0, there are times when I will receive an e-mail, but when I send a reply, I get a response saying the message is undeliverable because of an unknown user, or an unknown host. These are messages, I'm replying to and have already received, so it's not a case of typing in an incorrect address.

This happens using both my computer and phone. Not sure why this is suddenly happening now, and why only with certain addresses. Any suggestions? Thanks.

Since the latest upgrade to 31.0, there are times when I will receive an e-mail, but when I send a reply, I get a response saying the message is undeliverable because of an unknown user, or an unknown host. These are messages, I'm replying to and have already received, so it's not a case of typing in an incorrect address. This happens using both my computer and phone. Not sure why this is suddenly happening now, and why only with certain addresses. Any suggestions? Thanks.

All Replies (1)

more options

my guess is they have invalid replyto information in the header. As it is on two devices, one of which can not run Thunderbird it is certainly not a Thunderbird issue.