Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why videocalls in facebook do not work right?

  • 1 jibu
  • 1 ana tatizo hili
  • 729 views
  • Last reply by guigs

Carlos_Rosario_Silva
Carlos_Rosario_Silva
more options

I can ear and see other people, unfortunately they only see me but do not ear what I say.

I can ear and see other people, unfortunately they only see me but do not ear what I say.

Chosen solution

Hi Carlos_Rosario_Silva, I understand that when you make Facebook video calls that the receiving person does not hear audio.

After doing some research on the Facebook Video site, it look like they have some posted troubleshooting tips for audio issues: https://www.facebook.com/help/325947034156919/

Also check to make sure you have properly shared your microphone: https://www.facebook.com/help/325947034156919/

Please try those first. Then in your Firefox there are two places for checking the status of sharing your microphone.

  1. In the call window, right click and select "Page Info".
  2. Click on the permissions tab and scroll down to the microphone. Please make sure that this is given permission to share

In order for the receiver to troubleshoot the call audio, please also ask them to make sure that it is only the audio in a call from you and not others as well.

Read this answer in context 👍 2

All Replies (1)

guigs
guigs
more options

Suluhisho teule

Hi Carlos_Rosario_Silva, I understand that when you make Facebook video calls that the receiving person does not hear audio.

After doing some research on the Facebook Video site, it look like they have some posted troubleshooting tips for audio issues: https://www.facebook.com/help/325947034156919/

Also check to make sure you have properly shared your microphone: https://www.facebook.com/help/325947034156919/

Please try those first. Then in your Firefox there are two places for checking the status of sharing your microphone.

  1. In the call window, right click and select "Page Info".
  2. Click on the permissions tab and scroll down to the microphone. Please make sure that this is given permission to share

In order for the receiver to troubleshoot the call audio, please also ask them to make sure that it is only the audio in a call from you and not others as well.