Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

having issues accessing yahoo mail

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by philipp

lacika626
lacika626
more options

I have a new HP laptop w/Windows 8.1. I downloaded Firefox and added Yahoo & Yahoo.Mail w/no problem. I needed to return the laptop to the service dept. to correct some issues and the technician cleaned the laptop to its original default settings. when I subsequently downloaded Firefox again I am unable to connect to my Yahoo.Mail. I have no problem accessing Yahoo.com When I attempt go to sign in to my account and try to view my mail, I get a security error message saying that I am accessing an untrusted website. additionally, the error message does not provide any solutions or exceptions to access my email. Please provide a solution or exception so that I can access my email via mozilla.

Thanks, Les

I have a new HP laptop w/Windows 8.1. I downloaded Firefox and added Yahoo & Yahoo.Mail w/no problem. I needed to return the laptop to the service dept. to correct some issues and the technician cleaned the laptop to its original default settings. when I subsequently downloaded Firefox again I am unable to connect to my Yahoo.Mail. I have no problem accessing Yahoo.com When I attempt go to sign in to my account and try to view my mail, I get a security error message saying that I am accessing an untrusted website. additionally, the error message does not provide any solutions or exceptions to access my email. Please provide a solution or exception so that I can access my email via mozilla. Thanks, Les

All Replies (1)

philipp
philipp
  • Moderator
more options

hello Les, what kind of error code is shown on the untrusted connection page when you try to access yahoo.com?