It seems I cannot use Sky Go even if I use Firefox. The only one that works is IE 11.
I was using Google Chrome, but it seems they do not support Silverlight which Sky Go use. I was told that Firefox would work. It doesn't. The only one that works is Internet Explorer 11, which is very slooow. Why can't I use Firefox to view Sky Go?
Chosen solution
Please post a public link for us to look at.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Read this answer in context 👍 2All Replies (3)
Can you give us a public web address for us to look at?
And what do you mean by not working? Please be specific.
My Sky homepage. If I want to watch cricket say, it come up with ' sky go unavailable at this present moment'. If I log on to my IE 11, sky go works Ok. I have the Silverlight add-on or plug-in whatever you call it. Still no joy in Firefox.
Suluhisho teule
Please post a public link for us to look at.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.