Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync Newb

  • 1 jibu
  • 1 ana tatizo hili
  • 11 views
  • Last reply by philipp

more options

I set up my sync account when purchasing my Galaxy s5 and immediately installing Firefox. My laptop recently caught fire and I obviously can no longer retrieve saved passwords.

I also can't remember my sync account password. Help??? Please??? If I reset my sync account password will it erase all of my synced passwords?

I set up my sync account when purchasing my Galaxy s5 and immediately installing Firefox. My laptop recently caught fire and I obviously can no longer retrieve saved passwords. I also can't remember my sync account password. Help??? Please??? If I reset my sync account password will it erase all of my synced passwords?

All Replies (1)

more options

hi, yes - resetting the password for sync will clear all stored data. however, your passwords should also be stored within the firefox for android user profile - you can use an addon like https://addons.mozilla.org/android/addon/mobile-password-manager/ to access them...