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I get annoying magenta coloured numbers in the to left corner of Thunderbird dialogues after updating to 38.2. I need to get rid of it.

  • 13 majibu
  • 1 ana tatizo hili
  • 17 views
  • Last reply by Matt

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Question says it all. Not sure why it is there. It appears on every new window/dialogue that I create from Thunderbird and sometimes masks the menu items/elements in the dialogue box. I cannot upload a screen grab cause it just freezes when I try.

Question says it all. Not sure why it is there. It appears on every new window/dialogue that I create from Thunderbird and sometimes masks the menu items/elements in the dialogue box. I cannot upload a screen grab cause it just freezes when I try.

Chosen solution

Your comment made me go into config editor and searched for accel*

There were a couple items where acceleration was still set to "True" even though I had the check box unchecked. I set the following to "False"

layers.acceleration.disabled layers.acceleration.draw-fps layers.acceleration.force-enabled

And this made the magenta boxes disappear. So thanks for your post, it certainly helped!

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Screen grab.

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Does anyone else have this problem? Does anyone at Mozilla look at this?

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You using a community product. No one at Mozilla actually works on it, so they would not be very helpful, even if they did respond.

On the toolbar > options > advanced > General and turn off hardware acceleration. If it is off turn it on.

Did that help? What was the setting that worked?

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It was already off. I turned it back on to see if that helps, but I still get the magenta numbers.

Thanks for responding.

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Suluhisho teule

Your comment made me go into config editor and searched for accel*

There were a couple items where acceleration was still set to "True" even though I had the check box unchecked. I set the following to "False"

layers.acceleration.disabled layers.acceleration.draw-fps layers.acceleration.force-enabled

And this made the magenta boxes disappear. So thanks for your post, it certainly helped!

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Could you please copy and paste the Graphics information for toward the bottom of the Troubleshooting information on the help menu.

These quirky graphics issues are a plague. The Firefox folk are having issues and so is Thunderbird, so the more information we get the better

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here you go:

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here it is

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Also,

layers.acceleration.disabled = "True" not false as stated above. The other two are "False".

Thanks.

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So this is a dual monitor setup? I think I see the beginning of a trend.

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I have a laptop, and two external monitors.

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I have another weird problem in that when I send emails with a graphical signature, it doesn't send cause it is trying to attach the image in the signature, or any other inline images in the body of the email. If I delete them, it sends. It is very weird, but probably deserves a separate post.

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What anti virus? Something very similar has been reported with avast.