Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 jibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by cor-el

retoilman
retoilman
more options

Changed settings on firefox to not save cookies and be more restrictive. Shut down then restarted firefox and had blank screen, touched screen then went to "not responding". removed and reinstalled Firefox at least 6 times, same result. will start in safe mode sometimes when try to open. Plug ins come up and it says adobe is not upgraded. click on it to upgrade and crashed. will not respond to any commands in menu with out crashing. Reinstalled acrobat reader DC several times. Event report Faulting application name: plugin-container.exe, version: 42.0.0.5780, time stamp: 0x5632d0a4 Faulting module name: mozglue.dll, version: 42.0.0.5780, time stamp: 0x5632ba58 Exception code: 0x80000003 Fault offset: 0x0000ed50 Faulting process id: 0x14b8 Faulting application start time: 0x01d13294fa0d1a83 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll Report Id: 38ec13fa-9e8a-11e5-a3e6-d850e64d28ce Cannot resolve this issue. Any help would be appreciated.

Changed settings on firefox to not save cookies and be more restrictive. Shut down then restarted firefox and had blank screen, touched screen then went to "not responding". removed and reinstalled Firefox at least 6 times, same result. will start in safe mode sometimes when try to open. Plug ins come up and it says adobe is not upgraded. click on it to upgrade and crashed. will not respond to any commands in menu with out crashing. Reinstalled acrobat reader DC several times. Event report Faulting application name: plugin-container.exe, version: 42.0.0.5780, time stamp: 0x5632d0a4 Faulting module name: mozglue.dll, version: 42.0.0.5780, time stamp: 0x5632ba58 Exception code: 0x80000003 Fault offset: 0x0000ed50 Faulting process id: 0x14b8 Faulting application start time: 0x01d13294fa0d1a83 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll Report Id: 38ec13fa-9e8a-11e5-a3e6-d850e64d28ce Cannot resolve this issue. Any help would be appreciated.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.