Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 majibu
  • 1 ana tatizo hili
  • 14 views
  • Last reply by FredMcD

more options

Firefox crashes upon start-up, even after clean installation, even when trying to launch in safe mode. Crash ID: bp-69e4eb76-cc0d-4ed6-9977-a942f2151210 Crash ID: bp-c97ad4a2-eb2f-4729-9a94-965312151210

Firefox crashes upon start-up, even after clean installation, even when trying to launch in safe mode. Crash ID: bp-69e4eb76-cc0d-4ed6-9977-a942f2151210 Crash ID: bp-c97ad4a2-eb2f-4729-9a94-965312151210

Chosen solution

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

icudt55.dll = International Components for Unicode

NSCFA.DLL = Samsung

nsccor03.dll = Samsung

procmon.dll = Samsung

Anywall3.dll = Samsung

icatcdll.dll = ESCORT = Samsung


Disable Samsung and Websense programs.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 0

All Replies (2)

more options

¡Hola!

This seems to be caused by "WebSense Content filtering" per https://bugzilla.mozilla.org/show_bug.cgi?id=682912

Can you please try uninstalling it or disabling it and see if the crashes go away?

Let us know how it goes.

¡Gracias!

more options

Suluhisho teule

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

icudt55.dll = International Components for Unicode

NSCFA.DLL = Samsung

nsccor03.dll = Samsung

procmon.dll = Samsung

Anywall3.dll = Samsung

icatcdll.dll = ESCORT = Samsung


Disable Samsung and Websense programs.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: