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I can't attach files to my hotmail since 18Dec15

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  • Last reply by FredMcD

Pauljbanks
Pauljbanks
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My files seem to load ok and then I get an error message saying can't attach files and they disappear. Started happening about 18Dec15. Been using MF for a couple of years.

I use Mozilla Firefox to run my hotmail.com account

The files uploaded via Chrome and IE are fine, including 16Mb files

Please tell me how to sort it.

My files seem to load ok and then I get an error message saying can't attach files and they disappear. Started happening about 18Dec15. Been using MF for a couple of years. I use Mozilla Firefox to run my hotmail.com account The files uploaded via Chrome and IE are fine, including 16Mb files Please tell me how to sort it.

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.