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Firefox crashed, reinstall didn't help (but IE works?)

yelloflora
yelloflora
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Hi, all of a sudden my FF crashed and won't open. I keep getting the crash reporter. I uninstalled and downloaded a new copy - same problem. It won't even create a troubleshooter file.

I have Panda antivirus software (free) and that just stopped working too. FF fix, or is this maybe a virus?

Hi, all of a sudden my FF crashed and won't open. I keep getting the crash reporter. I uninstalled and downloaded a new copy - same problem. It won't even create a troubleshooter file. I have Panda antivirus software (free) and that just stopped working too. FF fix, or is this maybe a virus?

Chosen solution

So removing the viruses resolved the issue?

If so, please mark this thread as solved. Doing so will prevent this thread from displaying on our volunteers' dashboard and will also help users that will look at this thread help quicker and more efficiently.

Thanks in advance,

Read this answer in context 👍 1

All Replies (4)

Wesley Branton
Wesley Branton
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First off, can you please let us know which operating system you are using? The support details attached to you question show that you are running Windows 7. Is that correct?

If there are other issues on your system (especially with your antivirus software), this could be a sign that your system has an infection. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
yelloflora
yelloflora Mwenye swali
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I had to call my tech support guy and he found 8 viruses that came in through my wifi. Problem solved. That said, here are the crash reports.

Date Submitted bp-9b2fc947-fbb7-41c8-a23d-832ca2160120 1/20/2016 6:36 PM bp-c99d2762-e51e-4f18-9df4-70abc2160120 1/20/2016 6:30 PM bp-fb501111-aaa1-4c02-8fe3-600a92160120 1/20/2016 6:24 PM bp-54d716dd-ea72-4ff0-879c-b0ead2160120 1/20/2016 6:20 PM bp-b8105d8e-fe0a-4397-ac9e-4d5df2160120 1/20/2016 6:13 PM bp-0d397738-7c20-43c5-a1b1-a8f2b2160120 1/20/2016 6:12 PM bp-dd705ca0-72fb-42bd-8596-161a22160120 1/20/2016 6:12 PM

Wesley Branton
Wesley Branton
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Suluhisho teule

So removing the viruses resolved the issue?

If so, please mark this thread as solved. Doing so will prevent this thread from displaying on our volunteers' dashboard and will also help users that will look at this thread help quicker and more efficiently.

Thanks in advance,