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Firefox crashes

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  • Last reply by FredMcD

nancysur
nancysur
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This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox.

I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference.

Any ideas?

Thanks

This only happens on while I am on Amazon.com. I was getting repetitive "unresponsive script" errors, so I went on YouTube, and followed procedures for getting rid of unresponsive scripts. However, while I am no longer getting the script errors, every time I try to go on Amazon, Firefox itself stops responding and I just get the spinning wheel. I have to Force Quit to get out of it. I'm about to switch to Chrome, but would really prefer to use Firefox. I have a Macbook Pro 10.9.5 and Firefox 43.0.4. I've tried trashing Firefox and re-downloading and doesn't make a difference. Any ideas? Thanks

All Replies (1)

FredMcD
FredMcD
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Please describe in detail what YouTube had you do.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.