Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lastpass password manager not working properly

more options

When Lastpass tries to populate forms, when I click on the little Lastpass options icon to the right of any given text entry field, it just changes to a small white cross on a black background. This happened after most recent Firefox update.

When Lastpass tries to populate forms, when I click on the little Lastpass options icon to the right of any given text entry field, it just changes to a small white cross on a black background. This happened after most recent Firefox update.
Attached screenshots

Modified by richard127gm

Chosen solution

A few users have reported issues with the LastPass addon recently. It could be caused by two conflicting addons or an issue with your addon in general.

Unfortunately, since addons are not developed by Mozilla, we are unable to provide support with this item. Please contact the addon developer for further assistance with this issue.

Sorry.

Read this answer in context 👍 1

All Replies (3)

more options

Suluhisho teule

A few users have reported issues with the LastPass addon recently. It could be caused by two conflicting addons or an issue with your addon in general.

Unfortunately, since addons are not developed by Mozilla, we are unable to provide support with this item. Please contact the addon developer for further assistance with this issue.

Sorry.

more options

Thanks Wesley. I've contacted Lastpass.

more options

Great. Best of luck with solving your issue.

Thanks for contacting the Mozilla support team. Please feel free to get in touch again if you experience an issue with Firefox in the future.