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Imported Mbox file not showing messages

  • 1 jibu
  • 1 ana tatizo hili
  • 5 views
  • Last reply by sfhowes

sabian131
sabian131
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I've exported users emails using Google Vault. They've provided mbox files. I've gone through the steps of installing Thunderbird and the import extport tool add on.

When I import mbox files into Thunderbird, an empty folder is created under Local Folders and I can't see any emails. I've tested the mbox files are not corrupt by opening in a basic MBox Viewer, but we want to use Thunderbird so we have the ability to search these emails.

I've exported users emails using Google Vault. They've provided mbox files. I've gone through the steps of installing Thunderbird and the import extport tool add on. When I import mbox files into Thunderbird, an empty folder is created under Local Folders and I can't see any emails. I've tested the mbox files are not corrupt by opening in a basic MBox Viewer, but we want to use Thunderbird so we have the ability to search these emails.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Do the provided mbox files have an extension, e.g. Folder.mbox? If so, delete the extension and see if they import correctly.