Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

after updating to 38.7.1, I no longer can use one of my email accounts. I can use it with Windows live mail under exact same settings. What do I need to do?

travisstockton
travisstockton
more options

It gives me error "Login to server imap.secureserver.net failed." when I click inbox. The password is correct, I didn't change it and can log on via internet browser. Here are settings for my accounts: 

 Application Basics

   Name: Thunderbird
   Version: 38.7.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160323055719
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports

 Extensions
   Lightning, 4.0.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.4.0, true, mailmerge@example.net
   PasteHyperlink, 1.5.2, true, PasteHyperlink@sspxusa.org
   Provider for Google Calendar, 2.7, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Thunderbird Conversations, 2.10.2, true, gconversation@xulforum.org

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 38.7.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1455226313
     mailnews.database.global.datastore.id: ee78bd1a-a0b2-4025-83a8-f279c860ddf
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1459257894
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_HP_Deskjet_6980_series.print_bgcolor: false
     print.printer_HP_Deskjet_6980_series.print_bgimages: false
     print.printer_HP_Deskjet_6980_series.print_colorspace:
     print.printer_HP_Deskjet_6980_series.print_command:
     print.printer_HP_Deskjet_6980_series.print_downloadfonts: false
     print.printer_HP_Deskjet_6980_series.print_duplex: -437918235
     print.printer_HP_Deskjet_6980_series.print_edge_bottom: 0
     print.printer_HP_Deskjet_6980_series.print_edge_left: 0
     print.printer_HP_Deskjet_6980_series.print_edge_right: 0
     print.printer_HP_Deskjet_6980_series.print_edge_top: 0
     print.printer_HP_Deskjet_6980_series.print_evenpages: true
     print.printer_HP_Deskjet_6980_series.print_footercenter:
     print.printer_HP_Deskjet_6980_series.print_footerleft: &PT
     print.printer_HP_Deskjet_6980_series.print_footerright: &D
     print.printer_HP_Deskjet_6980_series.print_headercenter:
     print.printer_HP_Deskjet_6980_series.print_headerleft: &T
     print.printer_HP_Deskjet_6980_series.print_headerright: &U
     print.printer_HP_Deskjet_6980_series.print_in_color: true
     print.printer_HP_Deskjet_6980_series.print_margin_bottom: 0.5
     print.printer_HP_Deskjet_6980_series.print_margin_left: 0.5
     print.printer_HP_Deskjet_6980_series.print_margin_right: 0.5
     print.printer_HP_Deskjet_6980_series.print_margin_top: 0.5
     print.printer_HP_Deskjet_6980_series.print_oddpages: true
     print.printer_HP_Deskjet_6980_series.print_orientation: 0
     print.printer_HP_Deskjet_6980_series.print_page_delay: 50
     print.printer_HP_Deskjet_6980_series.print_paper_data: 1
     print.printer_HP_Deskjet_6980_series.print_paper_height: 11.00
     print.printer_HP_Deskjet_6980_series.print_paper_name:
     print.printer_HP_Deskjet_6980_series.print_paper_size_type: 0
     print.printer_HP_Deskjet_6980_series.print_paper_size_unit: 0
     print.printer_HP_Deskjet_6980_series.print_paper_width: 8.50
     print.printer_HP_Deskjet_6980_series.print_plex_name:
     print.printer_HP_Deskjet_6980_series.print_resolution: -437918235
     print.printer_HP_Deskjet_6980_series.print_resolution_name:
     print.printer_HP_Deskjet_6980_series.print_reversed: false
     print.printer_HP_Deskjet_6980_series.print_scaling: 1.00
     print.printer_HP_Deskjet_6980_series.print_shrink_to_fit: true
     print.printer_HP_Deskjet_6980_series.print_to_file: false
     print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_left: 0
     print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_right: 0
     print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce 210
     Vendor ID: 0x10de
     Device ID: 0x0a23
     Adapter RAM: 1024
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4192
     Driver Date: 10-13-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC
It gives me error "Login to server imap.secureserver.net failed." when I click inbox. The password is correct, I didn't change it and can log on via internet browser. Here are settings for my accounts: Application Basics Name: Thunderbird Version: 38.7.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1 Profile Folder: Show Folder (Local drive) Application Build ID: 20160323055719 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) imap.secureserver.net:993, SSL, passwordCleartext OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true Crash Reports Extensions Lightning, 4.0.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Mail Merge, 4.4.0, true, mailmerge@example.net PasteHyperlink, 1.5.2, true, PasteHyperlink@sspxusa.org Provider for Google Calendar, 2.7, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Thunderbird Conversations, 2.10.2, true, gconversation@xulforum.org Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.7.1 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1455226313 mailnews.database.global.datastore.id: ee78bd1a-a0b2-4025-83a8-f279c860ddf mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1459257894 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_HP_Deskjet_6980_series.print_bgcolor: false print.printer_HP_Deskjet_6980_series.print_bgimages: false print.printer_HP_Deskjet_6980_series.print_colorspace: print.printer_HP_Deskjet_6980_series.print_command: print.printer_HP_Deskjet_6980_series.print_downloadfonts: false print.printer_HP_Deskjet_6980_series.print_duplex: -437918235 print.printer_HP_Deskjet_6980_series.print_edge_bottom: 0 print.printer_HP_Deskjet_6980_series.print_edge_left: 0 print.printer_HP_Deskjet_6980_series.print_edge_right: 0 print.printer_HP_Deskjet_6980_series.print_edge_top: 0 print.printer_HP_Deskjet_6980_series.print_evenpages: true print.printer_HP_Deskjet_6980_series.print_footercenter: print.printer_HP_Deskjet_6980_series.print_footerleft: &PT print.printer_HP_Deskjet_6980_series.print_footerright: &D print.printer_HP_Deskjet_6980_series.print_headercenter: print.printer_HP_Deskjet_6980_series.print_headerleft: &T print.printer_HP_Deskjet_6980_series.print_headerright: &U print.printer_HP_Deskjet_6980_series.print_in_color: true print.printer_HP_Deskjet_6980_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_6980_series.print_margin_left: 0.5 print.printer_HP_Deskjet_6980_series.print_margin_right: 0.5 print.printer_HP_Deskjet_6980_series.print_margin_top: 0.5 print.printer_HP_Deskjet_6980_series.print_oddpages: true print.printer_HP_Deskjet_6980_series.print_orientation: 0 print.printer_HP_Deskjet_6980_series.print_page_delay: 50 print.printer_HP_Deskjet_6980_series.print_paper_data: 1 print.printer_HP_Deskjet_6980_series.print_paper_height: 11.00 print.printer_HP_Deskjet_6980_series.print_paper_name: print.printer_HP_Deskjet_6980_series.print_paper_size_type: 0 print.printer_HP_Deskjet_6980_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_6980_series.print_paper_width: 8.50 print.printer_HP_Deskjet_6980_series.print_plex_name: print.printer_HP_Deskjet_6980_series.print_resolution: -437918235 print.printer_HP_Deskjet_6980_series.print_resolution_name: print.printer_HP_Deskjet_6980_series.print_reversed: false print.printer_HP_Deskjet_6980_series.print_scaling: 1.00 print.printer_HP_Deskjet_6980_series.print_shrink_to_fit: true print.printer_HP_Deskjet_6980_series.print_to_file: false print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_6980_series.print_unwriteable_margin_top: 0 Graphics Adapter Description: NVIDIA GeForce 210 Vendor ID: 0x10de Device ID: 0x0a23 Adapter RAM: 1024 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4192 Driver Date: 10-13-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10586.0) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS Util 3.19.2.3 3.19.2.3 NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC

Chosen solution

I have another computer with 38.6 Thunderbird and it works fine!

Read this answer in context 👍 0

All Replies (1)

travisstockton
travisstockton Mwenye swali
more options

Suluhisho teule

I have another computer with 38.6 Thunderbird and it works fine!