How can I get Thunderbird to download messages in a timely manner?
New messages do not download properly from the Comcast (IMAP) site. Messages can take hours to appear if at all. Content is often slow to appear. I have been fighting this problem for a long time. Have repeatedly installed Thunderbird v. 45.0 on a new laptop running Windows 10. Have disabled virus protection but problem persists. Settings have been checked repeatedly (troubleshooting info attached). Messages download very well to adjacent desktop computer running Windows 7 and Thunderbird v.38.7.2 . Except for inbox, folders seem to stay in synch.
I CAN get new messages promptly by right clicking inbox/properties/general information/repair folder. (I need to make this happen automatically.) Will appreciate any suggestions. Thanks,
Bill 360.834.3004 billward@manengineer.com
Application Basics
Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160407161913 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.comcast.net:993, SSL, passwordCleartext
OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1461434889
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
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font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 12
gfx.crash-guard.glcontext.appVersion: 45.0
gfx.crash-guard.glcontext.deviceID: 0x1916
gfx.crash-guard.glcontext.driverVersion: 20.19.15.4364
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: ff60c671-c24f-41d8-a3e3-8bab61b3c7b
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1461430132
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4364
Driver Date: 1-6-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
All Replies (4)
I CAN get new messages promptly by right clicking inbox/properties/general information/repair folder
That indicates a serious external issue or corruption in the folder. That is a way to rebuild the index on already received mail, not get anything.
Look in the activity manager. It is on the main Tools menu (alt+T) is it showing mail arriving over time that is not appearing in your user interface?
Modified by Matt
Matt,
Thanks for your input. Much appreciated.
Ran Activity Manager and restored all emails (I think) and content. AM stated: Synchronizing manengineer@comcast.net Bringing folder inbox up to date Downloading X of 3236 in in-box
How do I identify and rectify the "serious external issue or corruption in the folder"? Obviously, I can't run Activity Manager routinely ( it runs through all 3236 messages) or run Repair Folder every time.
Activity Manager DID clean up my inbox. How can I make Thunderbird behave that way all the time.
Thanks,
Bill
Matt,
Thanks for your input. Much appreciated.
Ran Activity Manager and restored all emails (I think) and content. AM stated: Synchronizing manengineer@comcast.net Bringing folder inbox up to date Downloading X of 3236 in in-box
How do I identify and rectify the "serious external issue or corruption in the folder"? Obviously, I can't run Activity Manager routinely ( it runs through all 3236 messages) or run Repair Folder every time.
Activity Manager DID clean up my inbox. How can I make Thunderbird behave that way all the time.
Thanks,
Bill
this is going to have to be done in steps.
Lets start with the simple. on the main file menu (alt+F) Alt+F makes it visible even if it is not. select compact folders.
That will replace your existing mail storage files with new ones as part of the process. So we can discount corrupt store files.
Not working?
Create an exception in your anti virus program for the Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_where-is-my-profile-stored This is good practice anyway. hence it's inclusion early
Not working?
Start Thunderbird in safe mode (hold shilf while clicking to start and continue in safe mode when prompted.
Not working?
Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates or backups.