Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All my mail from before Sept. 1st has had its contents deleted.

  • 1 jibu
  • 1 ana tatizo hili
  • 5 views
  • Last reply by Matt

RMOrion1
RMOrion1
more options

I went into my Thunderbird mail tonight to download today's mail. I went through some of my mail still in my inbox folder so that I could answer some of the mail (some mail has been in there for a while, as I have active items going on). I noticed that the content of all my mail from before Sept. 1, 2016 has been deleted. When I click on the email from any of those dates, there is no content. The 'from', 'to', and 'subject' show up but no content.

I had a similar problem in March of this month, when I returned home after a trip to NJ, ALL my mail before a certain date had been deleted.

I have about 470 emails in my Inbox. There have been times I've had over 1000, and never had any problems.

I went into my Thunderbird mail tonight to download today's mail. I went through some of my mail still in my inbox folder so that I could answer some of the mail (some mail has been in there for a while, as I have active items going on). I noticed that the content of all my mail from before Sept. 1, 2016 has been deleted. When I click on the email from any of those dates, there is no content. The 'from', 'to', and 'subject' show up but no content. I had a similar problem in March of this month, when I returned home after a trip to NJ, ALL my mail before a certain date had been deleted. I have about 470 emails in my Inbox. There have been times I've had over 1000, and never had any problems.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I have over 20,000 emails in my inbox going back years. What I think you will find in somewhere in your anti virus product a proud announcement that they found a virus or threat and automatically fixed it. By deleting all your mail up until that time. But they will not mention the destructive nature of the fix.