Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No prompt for password change after "Enter Credentials" dialog box

NGneedshelp
NGneedshelp
more options

Hi, I have recently changed my password for my Gmail account which I access though Tbird using imap. I have removed all previously saved passwords. When I click "Get messages" to initiate the new sign in, I get the "Enter Credentials" Dialog for my gmail account but once I click the "Next" button nothing happens and I eventually get a server timeout response. I am running Windows Firewall, and when I turn this off I still have no joy.

Hi, I have recently changed my password for my Gmail account which I access though Tbird using imap. I have removed all previously saved passwords. When I click "Get messages" to initiate the new sign in, I get the "Enter Credentials" Dialog for my gmail account but once I click the "Next" button nothing happens and I eventually get a server timeout response. I am running Windows Firewall, and when I turn this off I still have no joy.

Chosen solution

Update to version 52.1. It fixes this issue. https://www.mozilla.org/en-US/thunderbird/52.1.0/releasenotes/

Read this answer in context 👍 9

All Replies (2)

user01229325
user01229325
more options

Suluhisho teule

Update to version 52.1. It fixes this issue. https://www.mozilla.org/en-US/thunderbird/52.1.0/releasenotes/

NGneedshelp
NGneedshelp Mwenye swali
more options

Brilliant worked at treat. Thanks.