Modzilla Keeps askingEnter your password for (my email)@gmail.com on imap.googlemail.com
It started doing this about a week ago. Before this it always worked fine. So I enter my password and then a box appears saying: "Login to server imap.googlemail.com failed." I cant receive any mail.
It started doing this about a week ago. Before this it always worked fine. So I enter my password and then a box appears saying: "Login to server imap.googlemail.com failed." I cant receive any mail.
Chosen solution
I don't know how to set the Authentication type to OAuth2
At the top right of the Thunderbird window, click the menu button 
> Options > Account Settings > Server Settings
Choose 'OAuth2' from the 'Authentication method' drop-down menu.
All Replies (8)
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
(Everything wont fit injust one reply so here is part 1)
Application Basics
Name: Thunderbird Version: 45.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.8.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170305125302 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-5cc4aa15-5065-4e82-973d-f1dcf0170510 (5/10/2017) http://crash-stats.mozilla.com/report/index/bp-75468767-07fe-41d0-9c6d-ef7852170213 (2/13/2017)
Extensions
Lightning, 4.7.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.8.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x1049
gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 5e68dded-9433-406a-9df2-21ce3b92968
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1493591745
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_Canon_MX920_series_Printer.print_bgcolor: false
print.printer_Canon_MX920_series_Printer.print_bgimages: false
print.printer_Canon_MX920_series_Printer.print_duplex: -437918235
print.printer_Canon_MX920_series_Printer.print_edge_bottom: 0
print.printer_Canon_MX920_series_Printer.print_edge_left: 0
print.printer_Canon_MX920_series_Printer.print_edge_right: 0
print.printer_Canon_MX920_series_Printer.print_edge_top: 0
print.printer_Canon_MX920_series_Printer.print_evenpages: true
print.printer_Canon_MX920_series_Printer.print_footercenter:
print.printer_Canon_MX920_series_Printer.print_footerleft: &PT
print.printer_Canon_MX920_series_Printer.print_footerright: &D
print.printer_Canon_MX920_series_Printer.print_headercenter:
print.printer_Canon_MX920_series_Printer.print_headerleft: &T
print.printer_Canon_MX920_series_Printer.print_headerright: &U
print.printer_Canon_MX920_series_Printer.print_in_color: true
print.printer_Canon_MX920_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_left: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_right: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_top: 0.5
print.printer_Canon_MX920_series_Printer.print_oddpages: true
print.printer_Canon_MX920_series_Printer.print_orientation: 0
print.printer_Canon_MX920_series_Printer.print_page_delay: 50
print.printer_Canon_MX920_series_Printer.print_paper_data: 1
print.printer_Canon_MX920_series_Printer.print_paper_height: 11.00
print.printer_Canon_MX920_series_Printer.print_paper_name:
print.printer_Canon_MX920_series_Printer.print_paper_size_type: 0
print.printer_Canon_MX920_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MX920_series_Printer.print_paper_width: 8.50
print.printer_Canon_MX920_series_Printer.print_resolution: -437918235
print.printer_Canon_MX920_series_Printer.print_reversed: false
print.printer_Canon_MX920_series_Printer.print_scaling: 0.70
print.printer_Canon_MX920_series_Printer.print_shrink_to_fit: false
print.printer_Canon_MX920_series_Printer.print_to_file: false
(Here is part 2)
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_top: 0
print.printer_HP_Officejet_Pro_6830.print_bgcolor: false
print.printer_HP_Officejet_Pro_6830.print_bgimages: false
print.printer_HP_Officejet_Pro_6830.print_colorspace:
print.printer_HP_Officejet_Pro_6830.print_command:
print.printer_HP_Officejet_Pro_6830.print_downloadfonts: false
print.printer_HP_Officejet_Pro_6830.print_duplex: 1515870810
print.printer_HP_Officejet_Pro_6830.print_edge_bottom: 0
print.printer_HP_Officejet_Pro_6830.print_edge_left: 0
print.printer_HP_Officejet_Pro_6830.print_edge_right: 0
print.printer_HP_Officejet_Pro_6830.print_edge_top: 0
print.printer_HP_Officejet_Pro_6830.print_evenpages: true
print.printer_HP_Officejet_Pro_6830.print_footercenter:
print.printer_HP_Officejet_Pro_6830.print_footerleft: &PT
print.printer_HP_Officejet_Pro_6830.print_footerright: &D
print.printer_HP_Officejet_Pro_6830.print_headercenter:
print.printer_HP_Officejet_Pro_6830.print_headerleft: &T
print.printer_HP_Officejet_Pro_6830.print_headerright: &U
print.printer_HP_Officejet_Pro_6830.print_in_color: true
print.printer_HP_Officejet_Pro_6830.print_margin_bottom: 0.5
print.printer_HP_Officejet_Pro_6830.print_margin_left: 0.5
print.printer_HP_Officejet_Pro_6830.print_margin_right: 0.5
print.printer_HP_Officejet_Pro_6830.print_margin_top: 0.5
print.printer_HP_Officejet_Pro_6830.print_oddpages: true
print.printer_HP_Officejet_Pro_6830.print_orientation: 0
print.printer_HP_Officejet_Pro_6830.print_page_delay: 50
print.printer_HP_Officejet_Pro_6830.print_paper_data: 1
print.printer_HP_Officejet_Pro_6830.print_paper_height: 11.00
print.printer_HP_Officejet_Pro_6830.print_paper_name:
print.printer_HP_Officejet_Pro_6830.print_paper_size_type: 0
print.printer_HP_Officejet_Pro_6830.print_paper_size_unit: 0
print.printer_HP_Officejet_Pro_6830.print_paper_width: 8.50
print.printer_HP_Officejet_Pro_6830.print_plex_name:
print.printer_HP_Officejet_Pro_6830.print_resolution: 1515870810
print.printer_HP_Officejet_Pro_6830.print_resolution_name:
print.printer_HP_Officejet_Pro_6830.print_reversed: false
print.printer_HP_Officejet_Pro_6830.print_scaling: 1.00
print.printer_HP_Officejet_Pro_6830.print_shrink_to_fit: true
print.printer_HP_Officejet_Pro_6830.print_to_file: false
print.printer_HP_Officejet_Pro_6830.print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_Pro_6830.print_unwriteable_margin_left: 0
print.printer_HP_Officejet_Pro_6830.print_unwriteable_margin_right: 0
print.printer_HP_Officejet_Pro_6830.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce GT 620
Vendor ID: 0x10de
Device ID: 0x1049
Adapter RAM: 1024
Adapter Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_des
There are multiple Gmail accounts - which is the troubled one? An IMAP account or the POP one?
Wrt the IMAP accounts, it's recommended to set the 'Authentication type' to 'OAuth2' for both, the incoming and outgoing server.
Since Google made changes to the OAuth2 authentication recently you should also update to Thunderbird 52.1.0.
(Here is part 2)
In case you're being asked for the Troubleshooting Information again, the printer settings can usually be skipped, unless specifically being asked for.
Modified by christ1
Thank you so far for your help. Obviously I am not techno savvy at all. LoL
The one I am having trouble with is the first account listed when I bring up Thunderbird. I don't know how to set the Authentication type to OAuth2 but I will update to Thunderbird 52.1.0 as soon as I figure out how to do that.
OK I am Now updated to Thunderbird 52.1.0.
Suluhisho teule
I don't know how to set the Authentication type to OAuth2
At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings
Choose 'OAuth2' from the 'Authentication method' drop-down menu.
Modified by christ1
Awesome! this worked! Thank you so much! Now I get to go through all the spam mail that was piling up. LOL