Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does this: https://support.mozilla.org/en-US/kb/get-started-firefox-overview-main-features page take over my website I am currently on? It keeps doing it!

  • 7 majibu
  • 2 wana tatizo hili
  • 10 views
  • Last reply by cor-el

more options

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This just started about 3 weeks ago.

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This just started about 3 weeks ago.

All Replies (7)

more options

About how often does this happen? Every X minutes, every time you open a new site . . . . . . . .

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

That is the page that opens via "Help -> Firefox Tour" (Alt h o).

more options

It happens every few minutes. I was watching a video yesterday, and poof, there is that page again. I may have 3 tabs or more going, but it happens on the tab I am on.

more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Have you tried Safe Mode?

more options

I tried safe mode too. My mouse cursor jumps up to the top left corner and then, the page appears.

more options

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Can you try a different keyboard in case there is a (hardware) problem?