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Firefox crashes

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  • Last reply by FredMcD

kirsten.dodson
kirsten.dodson
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Firefox is crashing and I'm receiving errors like 'Your tab just crashed.' I've attempted the following solutions from the Firefox troubleshooting page: Updating the Software and Running in Safe Mode. So far, neither of these has worked. My crash ID is: 64a5f977-b2ff-4ff9-be03-355630170710

Firefox is crashing and I'm receiving errors like 'Your tab just crashed.' I've attempted the following solutions from the Firefox troubleshooting page: Updating the Software and Running in Safe Mode. So far, neither of these has worked. My crash ID is: 64a5f977-b2ff-4ff9-be03-355630170710

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FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support